Returns, Refund and Exchange Policy

Upon Receiving goods please check for any Transit Damage or Dead On Arrival (DOA) electronics. You will have up to 7 Days to advise us after receiving your goods so that we can organise a replacement. This also includes if you are missing accessories that were promised when you purchase as after 7 Days we cannot warrant and/or replace any missing items.

Thanks for shopping at Bavas Music City - Satisfaction Guarantee clause on what can be returned? We are aware that sometimes though internet it can be difficult to choose items and all online sales are subject to our conditions. When you buy you should choose carefully.

We don’t automatically refund because you simply changed your mind, unless this was explicitly a condition of the sale or included in advertising material. Remember to always keep your receipt as proof of purchase.

UNUSED items maybe returned back to Bava’s Music City for a CREDIT NOTE ONLY to EXCHANGE. Some restrictions apply.

Satisfaction Guarantee clause on what can be returned?
We are aware that sometimes though internet it can be difficult to choose items and most ONLINE sales are subject to our conditions. UNUSED items maybe returned back for CREDIT or EXCHANGE only to Bava’s Music City. Some restrictions apply, Consumer products cannot be returned, music books, song books, music software, and also due to health safety hygiene, no vocal Instruments and Mouth contact Instruments cannot be returned.

You are entitled to a refund or repair or exchange or credit if the goods you have purchased are:

• Faulty
• Differ significantly to those shown, advertised or described to you, or
• Do not do what they are reasonably expected to do

Some items are non refundable, such as:

• Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright.
• Computer software cannot be returned due to copyright.
• Consumables such as guitar strings, cables included in packages etc, cannot be returned
• Recorders, vocal microphones, in ear monitors, reeds, harmonicas and mouthpieces cannot be returned for hygiene reasons, nor can any item that comes into contact with bodily fluids.

When do items need to be returned by?

Within 7 days of purchase.

Do you have a restocking / Service Fee?

Yes restocking fees only apply to items that are returned unused or change of mind purchases. the restocking fee is 25% of the purchase price .In this situation freight and handling on the original invoice are not part of the Credit policy  .It will be your responsability to organise the return on the product in a safe and well packed manner. We can sometimes organise the return but our shipping costs to pickup are not the same as delivering goods to a customer due to logistical reasons from our transport /carrier

HOW do customers return items?
Please email: customerservice@bavasmusic.com.au, with the following infomation about your return to our sales personnel via email with

• First and last name
• Phone number
• Order number
• Serial number 
• Brand 
• Model
• Reason for returning your item  

Where do items need to be returned to?

Bava's Music City
252 Macquarie St,
Liverpool NSW 2170
(02) 9824 2211
customerservice@bavasmusic.com.au

WARRANTY 

We sell and supply many brands and products to our customers .As such the warranty of a product is on the Suppliers or Brand Website .We cannot be held responsible for any manufacturing fault but we can assist you in claiming your product for a legitimate warranty claim as an extra service on your behalf .

Once your email has been recieved Bavas Music City, will process your return claim, this process can take up to 2 weeks from the date your email was recived, Please note: Shipping is not included and you will be required to organise and pay the return shipping to Bavas Music City, if you choose to exchange your product you will be required to pay for return and return back to Sender shipping 

HOW do customers claim warranty and return items?
Please email: customerservice@bavasmusic.com.au, with the following infomation about your return

• First and Last name
• Phone number
• Email Address 
• Order Number (if order was placed with us)
• Serial Number 
• Brand 
• Model Number 
• Detailed description of the fault or reason for return 

Once your email has been recieved Bavas Music City, will proces your warranty claim with the relevent Wholesale / Distributer, this procese can take up to 10 weeks from the date your email is received, Please note: Once you return the item to the supplier the onus is on them to deem the the fault as a warranty issue with you the purchaser being the end user 

None Warranty Repairs 

Bava's Music City Sydney, has Australias largest repair network, we are more than happy to assist you with None warranty repairs, please note: none warranty repairs are on a Quote by Quote Basis and are subject to an upfront $90.00 fee + Freight (non refundable) to process your request. If you choose to repair your unit then the $90 fee will be deducted from the repair cost. You will be advised of the final cost before we proceed to repair your item. Please note: your warranty repair can take up to 3-6 months to be repaired and returned back to you, In some instances items may not be repairable.

Please email: none warranty to customer.service@bavasmusic.com.au, with the following infomation about your return

• First and Last name
• Phone Number
• Email Address
• Order Number (if order was placed with us)
• Serial Number 
• Brand 
• Model
• Detailed description of the fault

SHIPPING for Returns?
Shipping costs are NON refundable, shipping is NOT covered under warranty, customers are required to pay for return shipping to Bavas Music City, or to service agents 

Faulty or Defective Items

If a product is found to be faulty or dead on arrival (DOA) within 7 days of purchase, BMC will replace the product. If a product develops a fault outside of the first 7 days, BMC will facilitate the repair or replacement in conjunction with the warranty provided by the Australian distributor. If a returned product is tested and found not to be faulty, it will be returned to the customer at their expense.

CREDIT for returns?
Instore credit, Credit card refunds, Cheque refunds, Please Note: No Cash Refunds, Cash refunds are processed by "cheques"

Instore return option?
You can return your Product inperson to Bava's Music City, Address: 252 Macquarie St, Liverpool NSW 2170, Please Note: returns can only be processed between these hours No Exceptions!

Customer Service Hours

Monday to Friday 10:00 AM to 5 PM.

Packing materials?
All Products need to be in orginal undamaged packaging for returns, 

Bava's Music City does not accept liability for returned goods damaged in transit, so pack your returned goods carefully. Always keep original boxes for your equipment so you can safely move or send your unit for repair. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage tends to occur to poorly packaged returns, and we will not accept liability.